Refund and Return Policy

Effective Date: December 11, 2024

At NEXIIS, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, our Refund and Return Policy is designed to make your return experience easy and hassle-free. By making a purchase from our website nexiis.site, you agree to the terms set forth in this policy.

1. Return Policy

We offer a 30-day return policy for all products purchased directly from our website. If you are not fully satisfied with your purchase, you may return it within 30 days of receiving the item. To initiate a return, please follow the steps outlined below.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging with all tags intact.
  • The item must be in the same condition as when you received it, and all accessories (e.g., dust bags, boxes) must be returned.
  • You must provide proof of purchase, including your order number or receipt.

Non-Returnable Items

Certain items cannot be returned due to hygiene reasons or other restrictions, including:

  • Customized or personalized items.
  • Gift cards or sale items that are marked as non-returnable at the time of purchase.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@nexiis.site or call us at 713-250-2355 to initiate the return process. Please include your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: After receiving your return request, our customer service team will provide you with instructions and a return authorization number (RA#). This number must be included with your returned item.
  3. Return Shipping: You will be responsible for the cost of return shipping unless the item was damaged or defective upon arrival. We recommend using a traceable shipping method, as we are not responsible for lost returns.
  4. Inspection and Refund: Once we receive the returned item, it will be inspected for condition and authenticity. If everything is in order, a refund will be processed to your original payment method within 5-10 business days.

3. Refund Policy

Once your return is approved and processed, a full refund (minus any shipping fees) will be issued to your original payment method. Refunds will be processed within 5-10 business days after receiving and inspecting the returned product. If the return is not approved due to damage, missing components, or other issues, you will be notified and offered alternative solutions, such as a replacement or store credit.

4. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend returning the original item and placing a new order for the desired item. Please refer to the return instructions above.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at info@nexiis.site. We will provide you with a prepaid shipping label to return the item, and once we receive the returned product, we will issue a full refund or send you a replacement at no additional cost. Please retain all packaging and damaged items for inspection.

6. International Returns

For international orders, the return process is similar to domestic returns, but you will be responsible for any customs duties, taxes, and shipping charges associated with returning the item. Please ensure that all customs forms are completed accurately to avoid delays.

Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact us using the information below:

We are here to assist you and ensure that your shopping experience is as smooth as possible. Thank you for choosing NEXIIS!